| FAQ - Questions |
1.
|
Is it secure to order from
this site?
Yes. Our shopping cart processes all the
information by using the latest security technology: SSL 128-bit
encryption.
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| 2. |
Do you keep my personal
information?
Yes, your personal information is
securely stored in our Ecommerce database with the same SSL 128-bit
encryption. You have the option to make this information available for
future orders when logging in, so that you do not have to type it again
when you come back and shop from us.
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| 3. |
Do you sell or trade any of my
information?
Absolutely not: We do not sell, trade,
or share any of your information with anyone under any circumstances.
Click here to review our
Privacy Policy.
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| 4. |
When will my credit card be
charged?
Credit cards are charged at the time of
the order, before the order is shipped out. You will receive notification
by e-mail if the payment was approved.
|
| 5. |
Has my order been
shipped?
You can check on the status of your
order by clicking on Order Status or by clicking on the
link on your order confirmation e-mail to review your
order.
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| 6. |
How do I track my
order?
If a tracking number is assigned to your
order, you can track the order by logging in to the Order Status and reviewing your order.
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| 7. |
I forgot my account password.
How do I retrieve it?
If you forgot your password, you can
retrieve it by clicking on the Forgot Password link on the Order Status page or during the checkout process while placing a new
order.
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| 8. |
What is your return
policy?
Our return policy is available on the
Terms of Sale agreement.
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| 9. |
How do I find a
product?
There are various ways of finding a
product. You can browse our online store through categories by clicking on
the main menu button links to find what you are looking for, you can also
click on 'Search' and type a search term related to what you are looking
for and all corresponding results will be displayed.
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| 10. |
How do I navigate through the
site?
There are links and buttons on the site
to get you where you want to go. Products are available from the main menu
and under the "Products" button link, you can also view informational web
pages that we have set up so you can get some information on our company
and our products.
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| 11. |
How can I get information
about HVAC Jack?
Information about our company is available on the
About Us page.
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| 12. |
How do I contact HVAC
Jack?
Our contact information is provided on our Contact Page.
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